I want to improve user experience of my app and web service, so that I looked up basic and foundation of UX concepts and materials, then jotted down some detail on this page.
Factors that Influence UX, Peter Morville's User Experience Honeycomb represents:
- Useful: Your content should be original and fulfill a need
- Usable: Site must be easy to use
- Desirable: Image, identity, brand and other design elements are used to evoke emotion and appreciation
- Findable: Content needs to be navigable and locatable onsite and offsite
- Accessible: Content needs to be accessible to people with disabilities
- Credible: User must trust and believe what you tell them
There are several areas related to bulding the UX. Some areas I interested in:
- Usability Evaluation
- Information Architecture (IA)
- User Interface Design
- Interaction Design (IxD)
Focuses on how well users can learn and use a product to achieve their goals.
- Intuitive design: a nearly effortless understanding
- Ease of learning: how fast new user accomplish basic tasks using UI
- Efficiency of use: how fast experienced user can do using UI
- Memorability: easy to remember so that they can reuse in the future
- Error frequency and severity: how often users make erros while using the systme, how serious the erros are, and how users recover from the erros
- Subjective satisfaction: if the user likes using the system
Test early and often
- Baseline usability testing
- Focus groups, surveys and interviews
- Card Sort testing: help design or evaluate the information architecture.
- Pick and sort the cards from the deck based on importance or frequency
- Wireframe testing: no color, images, generic fonts. Low-fidelity / High-fidelity
- First click testing
- Gauge the user interaction end-to-end
- Percent Correct (Effectiveness)
- Time to Complete Each Scenario (Efficiency)
- Satisfaction surveys
- Before a product redesign
- After launching a new or revised product
- When you want to have content or features rated or ranked
Working with data from testing
- Quantitative data describes what actually happened.
- Qualitative data describes what participants thought or said.
Once you have gathered your data, use it to:
- Evaluate the usability of your product
- Recommend imporvements
- Implement hte recommendations
- Re-test the product to measure the effectiveness of your changes
Check the process map in the link.
Choosing interface elements for your product.
- Keep the interface simple
- Create consistency and use common UI elements
- Be purposeful in page layout
- Strategically use color and texture
- Use typography to create hierarchy and clarity
- Make sure that the system commuincates what's happening
- Think about the defaults
|Visual Design||look-and-feel||Concrete / Completion|
|Interface Design||HCI, design of interface elemens to facilitate user interaction with functionality|
|Information Design / Interaction Design||- In the Tuftean sense: designing the presentation of information to facilitate understanding |
- Development of application flows to facilitate user tasks, defining how the user interacts with site functionality
|Functional Specifications||"feature set", detailed descriptions of functionality the site must include in order to meet user needs.|
|User Needs / Site Objectives||- Externally derived goals for the site; identified through user research, ethno/techno/psychographics, etc. |
- Business, creative, or other internally derived goals for the site.
|Abstract / Conception|
The model outlined key considerations and it doesn't account actual process of the project.
User Experience Design by Peter Morville
Explained UX under information architecture's view. The honeycomb provides a balanced and modular approach.
- Make it easy to verify the accuracy of the information on your site (by providing third-party support e.g. citations)
- Show that there's a real organization behind your site
- Highlight the expertise in your organization and in the content and services you provide
- Show that honest and trustworthy people stand behind your site (1. using org., 2. using images or text, e.g. author's profile with family or hobbies)
- Make it easy to contact you
- Design your site so it looks professional (or is appropriate for your purpose)
- Make your site easy to use -- useful
- Update your site's content often (at last show it's been reviewed recently)
- Use restraint with any promotional content (avoid if possible, or clearly distinguish the sponsored content from your own.)
- Avoid erros of all types, no matter how small they seem.